Mak India Herbal is committed to ensuring the satisfaction and well-being of our customers. Our products are crafted with care and follow traditional Ayurvedic principles. However, due to the nature of our offerings—many of which are consumable health and wellness products—we follow a specific and transparent refund policy as outlined below.

1. General Refund Terms

– Refunds will only be issue under certain conditions, such as:
– Receipt of damaged or defective products
– Receipt of the wrong product(not matching the one ordered)
– Product is expired upon delivery

– We do not offer refunds or accept returns for:
– Products that have been opened, used, or tampered with
– Change of mind or personal preferences
– Health or efficacy results (as Ayurvedic results vary by individual)

2. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

– You must notify us within 48 hours of receiving the product.
– You must provide clear photo or video evidence of the issue (such as damage, incorrect item, or tampering).
– The product must be in its original packaging and unused condition.
– You must retain the outer packaging for pickup or review (if required).

3. Refund Process

1. Initiate Request: Contact our support team via phone or email within 48 hours of delivery, including your order number and evidence of the issue.
2. Review: Our team will verify your complaint and determine eligibility.
3. Approval: If approved, the refund will be processed within 7–10 business days via the original payment method.
4. Replacements: In some cases, we may offer a replacement instead of a refund, based on product availability and your preference.

4. Order Cancellations

– Orders can be canceled only before dispatch. Once shipped, the order cannot be canceled.
– To cancel an order, contact our team immediately with your order number.
– Refunds for prepaid orders canceled in time will be issued within 7–10 business days.

5. Shipping Charges

– Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or damaged product).
– If a refund is approved, it will be processed excluding shipping costs unless otherwise specified.

6. How to Contact Us

For any issues related to refunds, returns, or product concerns, please contact us:

Mak India Herbal
Ashram Chowmuhani, Dhaleswar
Agartala, Tripura (W)
Phone: 6009059037 / 9774776527

We appreciate your trust in Mak India Herbal and are committed to resolving any genuine issues promptly and fairly.